STANAG 6001/JFLT/SLP 2 Speaking: STANAG Role Plays 11-20 exam preparation

STANAG English Academy | Level 2 Speaking | Role Plays 11-20

STANAG 6001 · Level 2 Speaking · Role Plays 11 to 20 · Professional and Military Situations Level 2

11On a Plane

12Tourist Info

13Doctor

14Post Office

15Train Delay

16Congratulating

17Transfer

18Sports Event

19Shopping Return

20Directions

Role Play 11On a Plane: Dealing with a Seat Problem

On board a flight · Negotiation and problem-solving · JFLT / STANAG 6001 Level 2

Situation & Roles

Useful Expressions

Model Dialogue

Language Focus

Situation

You are travelling on a military business flight to a NATO conference. You have a confirmed window seat reservation but find someone already seated there who refuses to move. The seat is important to you because you have sensitive documents to review during the flight. You speak to the cabin crew to resolve the situation professionally.

Student A · Passenger

Explain the situation calmly to the cabin crew
Present your boarding pass as evidence
Explain why the seat matters without revealing details
Ask for a satisfactory alternative if necessary
Confirm the resolution before the flight departs

Student B · Cabin Crew Member

Listen carefully and check both boarding passes
Apologise for the inconvenience
Attempt to resolve the situation fairly
Offer an alternative seat of equal or better quality
Confirm the arrangement before departure

Useful Expressions · Role Play 11

Excuse me, I believe this is my assigned seat

Here is my boarding pass as confirmation

I have a confirmed reservation for seat 14A

I need this seat for work-related reasons

I would prefer not to go into detail here

Could you check both boarding passes?

Is there an equivalent seat available?

I would accept a seat of equal quality

I appreciate your help in resolving this

Could we get this sorted before departure?

I understand this is not your fault

I would like this noted in the flight record

Phrasal Verbs · Role Play 11

to sort out (resolve a problem)

to take off (when the plane departs)

to board (get on the plane)

to move along (go to another seat)

to back down (stop insisting)

to check in (register at the desk)

to hold up (delay something)

to note down (record officially)

Passenger	Excuse me. I wonder if you could help me. Someone appears to be seated in my reserved seat. Here is my boarding pass showing seat fourteen A.
Crew	Of course. I apologise for the inconvenience. Let me check both boarding passes and see what has happened.
Passenger	Thank you. I do need this particular seat for work-related reasons, though I would prefer not to go into detail here on board.
Crew	I completely understand. I can see there has been an error at check-in. The other passenger’s boarding pass shows a different seat. I will ask them to move.
Passenger	I appreciate that. If moving them causes any difficulty, I would also accept a seat of equal quality provided it is also a window seat with some privacy.
Crew	That is very reasonable of you. We do have seat two A available in business class, which would actually be an upgrade if you are willing to accept it.
Passenger	That would be perfectly acceptable. Could we get this sorted before we take off? I would like to settle in before departure.
Crew	Absolutely. I will note this in the flight record and escort you to seat two A right away. I apologise again for the confusion.
Passenger	Thank you very much. I understand this was not your fault and I appreciate you handling it so efficiently.

Key language structures for Level 2 · Asserting rights and negotiating politely

Structure 1 · Polite Assertion

I wonder if you could help me. Someone appears to be + verb-ing + in + noun.

“I wonder if you could help me. Someone appears to be seated in my reserved seat.”

Structure 2 · Stating a Need with Discretion

I do need + noun + for + reason, though I would prefer not to + verb + here.

“I do need this seat for work-related reasons, though I would prefer not to go into detail here.”

Structure 3 · Offering a Conditional Alternative

I would also accept + noun + provided + condition

“I would also accept an alternative seat provided it is a window seat with some privacy.”

Structure 4 · Closing with Appreciation

I understand + noun + was not your fault + and I appreciate + noun + verb-ing + adverb

“I understand this was not your fault and I appreciate you handling it so efficiently.”

Role Play 12Planning an Itinerary at the Tourist Information Office

Tourist information office · Planning and recommendation · JFLT / STANAG 6001 Level 2

Situation & Roles

Useful Expressions

Model Dialogue

Language Focus

Situation

You are a NATO officer visiting a city for a three-day conference. You have two free half-days and one full free day. You visit the tourist information office to plan a varied itinerary that includes cultural sites, local food experiences, and one outdoor activity. You have a limited budget for activities and prefer to avoid tourist crowds.

Student A · Visitor

Explain your time constraints and preferences clearly
Ask for recommendations for each time slot
Ask about costs, transport and booking requirements
Discuss the pros and cons of suggested options
Confirm the final itinerary and ask for a map

Student B · Tourist Information Officer

Ask questions to understand the visitor’s interests
Suggest specific activities for each time slot
Provide practical information on costs and transport
Recommend the best times to avoid crowds
Provide a map and confirm all bookings needed

Useful Expressions · Role Play 12

I have two free half-days and one full day

I would prefer something off the beaten track

What would you recommend for a half-day?

Is advance booking required?

What is the best way to get there?

I would like to avoid large tourist groups

Is there an entrance fee?

What time does it open and close?

Could you mark it on the map for me?

Is there somewhere good to eat nearby?

What would you say is a must-see?

I think that covers everything, thank you

Phrasal Verbs · Role Play 12

to get around (travel within a city)

to look around (explore a place)

to stop off (visit briefly en route)

to head out (leave to go somewhere)

to fit in (include in a schedule)

to miss out on (fail to experience)

to book up (become fully reserved)

to find out (discover information)

Visitor	Good morning. I am in the city for a three-day conference and I have some free time I would like to fill. Could you help me plan a rough itinerary?
Officer	Of course. Could you tell me what kind of things you enjoy? And how much free time do you have?
Visitor	I have two free half-days and one full day. I enjoy history and local food. I would like to try one outdoor activity and I prefer to avoid large tourist crowds if possible.
Officer	Perfect. For your first half-day I would suggest the old city walls. They are largely unknown to tourists, there is no entrance fee, and the views are excellent. It takes about two hours.
Visitor	That sounds ideal. What would you recommend for the full day?
Officer	For a full day I would suggest a guided cycling tour of the surrounding countryside. It covers local villages and vineyards and you can stop for lunch at a traditional farm restaurant. Advance booking is required though.
Visitor	That is exactly what I was hoping for. Is there somewhere good to eat in the city itself for the second half-day? Something local rather than touristy?
Officer	Absolutely. There is a covered market just ten minutes from here that opens every morning. It is where the locals shop and eat. I would strongly recommend going there before noon to avoid it getting busy.
Visitor	Wonderful. Could you mark all three locations on the map and give me the contact details for booking the cycling tour?
Officer	Of course. Here is your map with everything marked. I will also write down the booking number for the cycling company. Enjoy your visit.

Key language structures for Level 2 · Requesting recommendations and discussing options

Structure 1 · Stating Constraints and Preferences Together

I have + time. I enjoy + noun + and + noun. I would prefer + to avoid + noun.

“I have two half-days. I enjoy history. I would prefer to avoid large tourist crowds.”

Structure 2 · Recommending with Supporting Reasons

I would suggest + noun. They are + adjective, there is + noun, and + noun + is + adjective.

“I would suggest the old city walls. They are unknown to tourists and the views are excellent.”

Structure 3 · Expressing Satisfaction

That is exactly what I was hoping for

“That is exactly what I was hoping for.” · “That sounds ideal.”

Structure 4 · Making Practical Requests

Could you + verb + noun + and + verb + noun?

“Could you mark all three locations on the map and give me the booking contact details?”

Role Play 13Describing a Complex Medical History at the Doctor

Medical clinic · Health and communication · JFLT / STANAG 6001 Level 2

Situation & Roles

Useful Expressions

Model Dialogue

Language Focus

Situation

You are visiting a doctor at a NATO base clinic while on exercise abroad. You are experiencing recurring lower back pain that has been worsening over two weeks. You also have a known allergy to ibuprofen and a previous knee injury. You need to describe your symptoms fully, provide your medical history, ask about treatment options, and discuss the impact on your operational fitness.

Student A · Patient

Describe the current symptoms in detail
Explain the history and progression of the pain
Provide allergy and previous injury information
Ask about safe treatment options
Discuss fitness for duty and restrictions

Student B · Doctor

Ask detailed questions about onset and progression
Take note of allergies and previous injuries carefully
Conduct a verbal assessment of the pain
Recommend appropriate treatment options
Give clear advice on operational fitness

Useful Expressions · Role Play 13

I have been experiencing recurring lower back pain

The pain has been getting progressively worse

It started approximately two weeks ago

The pain is sharp and radiates down my left leg

I have a known allergy to ibuprofen

I had a knee injury two years ago

What treatment options are available to me?

Am I fit for full operational duties?

Are there any activities I should avoid?

How long is the recommended recovery period?

I would like a referral for physiotherapy

Could you document this for my military records?

Phrasal Verbs · Role Play 13

to come on (begin suddenly)

to ease up (reduce in intensity)

to flare up (worsen suddenly)

to carry on (continue despite pain)

to rule out (eliminate a diagnosis)

to refer on (send to a specialist)

to build up (gradually increase)

to set in (begin and become established)

Patient	Good morning, Doctor. I have been experiencing recurring lower back pain for approximately two weeks and it has been getting progressively worse.
Doctor	I see. Can you describe the pain in more detail? Is it constant or does it come and go?
Patient	It tends to flare up after physical activity. The pain is sharp and it radiates down my left leg, particularly when I have been sitting for a long period.
Doctor	That suggests possible nerve involvement. Are you currently taking any medication? And do you have any known allergies?
Patient	I am not taking anything currently. I have a known allergy to ibuprofen which causes a severe gastric reaction. I also had a knee injury two years ago which was treated with physiotherapy.
Doctor	Thank you for telling me that. I will avoid any ibuprofen-based medication. Given your symptoms I would recommend a course of muscle relaxants and an urgent referral to physiotherapy.
Patient	I understand. What is your assessment of my operational fitness? We have a field exercise beginning next week.
Doctor	I would recommend light duties only for the next five days. I cannot clear you for heavy lifting or extended field operations until we have a physiotherapy assessment.
Patient	I understand completely. Could you document this consultation in my military medical records and provide a written fitness assessment?
Doctor	Of course. I will have the documentation ready before you leave today.

Key language structures for Level 2 · Describing symptoms and discussing medical history

Structure 1 · Present Perfect Continuous for Ongoing Symptoms

I have been + verb-ing + noun + for + duration + and it has been + verb-ing + adjective

“I have been experiencing back pain for two weeks and it has been getting progressively worse.”

Structure 2 · Describing Pain Pattern

It tends to + verb + after + noun. The pain + is + adjective + and + verb + direction.

“It tends to flare up after activity. The pain is sharp and radiates down my left leg.”

Structure 3 · Reporting an Allergy

I have a known allergy to + noun + which causes + noun

“I have a known allergy to ibuprofen which causes a severe gastric reaction.”

Structure 4 · Asking about Operational Fitness

What is your assessment of + noun? We have + noun + beginning + time.

“What is your assessment of my operational fitness? We have a field exercise beginning next week.”

Role Play 14Customs Dispute on a Parcel at the Post Office

Post office · Official dispute and explanation · JFLT / STANAG 6001 Level 2

Situation & Roles

Useful Expressions

Model Dialogue

Language Focus

Situation

You have received a notification that a parcel sent to you from a NATO colleague abroad has been held at customs. The post office clerk informs you there is a customs duty charge of eighty euros which you believe is incorrect as the parcel contains official military documents and equipment which should be exempt from customs duty. You dispute the charge and explain the military exemption status.

Student A · Recipient

Explain the nature and contents of the parcel
Claim military customs exemption status
Provide supporting documentation
Request the parcel be released without charge
Ask for a formal written decision if not resolved today

Student B · Post Office Clerk

Explain the customs charge clearly
Listen to the exemption claim carefully
Ask for documentation to support the claim
Explain what procedure must be followed
Offer a formal appeal process if needed

Useful Expressions · Role Play 14

I have received a customs duty notification

I believe this charge is incorrectly applied

The parcel contains official military materials

Military shipments are exempt from customs duty

I have supporting documentation here

Could you check the exemption criteria?

I am not prepared to pay this charge

I would like the parcel released immediately

What is the formal appeals procedure?

I will need a written decision for my records

Who is the responsible authority for this case?

I would like to escalate this if necessary

Phrasal Verbs · Role Play 14

to hold up (delay a parcel at customs)

to clear customs (pass through successfully)

to send off (dispatch a parcel)

to take up (pursue formally)

to fill in (complete a form)

to back up (support a claim)

to look into (investigate)

to escalate (refer to a higher authority)

Recipient	Good morning. I have received a notification that a parcel addressed to me has been held and a customs duty of eighty euros has been applied. I believe this charge is incorrectly applied.
Clerk	Good morning. Could I see the notification and some identification please? I will look into the case.
Recipient	Of course. Here is the notification and my military ID. The parcel contains official military documents and communications equipment sent by a NATO partner unit. Military shipments of this nature are exempt from customs duty under international military agreements.
Clerk	I see. The exemption you are referring to does exist, but it requires specific documentation to be submitted. Do you have any paperwork confirming the official military nature of the shipment?
Recipient	Yes. I have a dispatch note from the sending unit, signed by a commissioned officer, along with a contents declaration confirming these are official military materials.
Clerk	Thank you. I will need to submit these documents to our customs supervisor for verification. This may take up to forty-eight hours.
Recipient	I understand the process, however these materials are needed urgently for an exercise. Is there an expedited procedure for official military shipments?
Clerk	In that case I can mark this as priority and contact the supervisor directly. If the documentation checks out, the charge will be waived and the parcel released today.
Recipient	I appreciate that. In the meantime, could I have a written acknowledgement that my claim is under review and that no payment has been made?
Clerk	Of course. I will print that for you now. You will receive a call within three hours with the outcome.

Key language structures for Level 2 · Disputing official charges and citing exemptions

Structure 1 · Stating a Claim with Evidence

I believe + noun + is + incorrectly applied. + noun + are + adjective + under + noun.

“I believe this charge is incorrectly applied. Military shipments are exempt under international agreements.”

Structure 2 · Presenting Supporting Documents

I have + noun + from + source, + signed by + person, + along with + noun + confirming + noun clause

“I have a dispatch note, signed by a commissioned officer, along with a contents declaration confirming these are official materials.”

Structure 3 · Acknowledging Process but Pressing Urgency

I understand + noun, however + noun + are needed + adverb + for + noun. Is there + noun + for + adjective + noun?

“I understand the process, however these materials are needed urgently. Is there an expedited procedure?”

Structure 4 · Requesting Written Acknowledgement

Could I have + written acknowledgement + that + noun clause + and that + noun clause?

“Could I have a written acknowledgement that my claim is under review and that no payment has been made?”

Role Play 15Train Delay and Compensation Claim

Train station · Complaint and compensation · JFLT / STANAG 6001 Level 2

Situation & Roles

Useful Expressions

Model Dialogue

Language Focus

Situation

You are travelling by train to attend an important military briefing. Your train is delayed by two hours due to a technical fault, causing you to miss the briefing entirely. You speak to the customer service representative at the station, explain the consequences of the delay, ask for a full refund, claim compensation for the missed appointment, and ask for a written delay certificate for your military records.

Student A · Passenger

Explain the delay and its professional consequences
Request a full refund for the unused journey
Claim compensation for the missed appointment
Ask for a written delay certificate
Ask about the next available train

Student B · Customer Service Representative

Acknowledge the delay and apologise sincerely
Explain the compensation policy clearly
Process the refund and compensation claim
Issue a delay certificate for official use

Advise on the next available service

Useful Expressions · Role Play 15

My train has been delayed by two hours

As a result I have missed an important appointment

This was a scheduled military briefing

I would like a full refund for my ticket

I am entitled to compensation under your policy

What is the compensation procedure?

I will need a written delay certificate

This is required for my official records

When is the next train to my destination?

Is there a reserved seat on that service?

Could I have all of this in writing?

I would like a reference number for the claim

Phrasal Verbs · Role Play 15

to break down (stop working, of a train)

to run late (be delayed)

to miss out on (lose an opportunity)

to put in (submit a claim)

to carry on (continue the journey)

to get through (reach a destination)

to hold up (cause a delay)

to follow up (pursue a claim later)

Passenger	Good afternoon. My train to Milan was delayed by two hours due to a technical fault. As a direct result I have missed a scheduled military briefing. I would like to discuss a refund and compensation.
Rep	I am very sorry for the disruption. I can confirm the delay on the twelve fifteen service. Could I see your ticket please?
Passenger	Here it is. I purchased a full-price reserved seat ticket. As the delay caused me to miss my appointment entirely, I believe I am entitled to a full refund.
Rep	Under our delay policy, a two-hour delay on a full-price ticket entitles you to a fifty percent refund. For a full refund the delay would need to exceed three hours.
Passenger	I understand the standard policy. However, given that the delay made my journey completely pointless and I will need to purchase a return ticket, I would like to request a full refund as an exceptional case.
Rep	I can submit an exceptional circumstances request on your behalf. This will be reviewed by our customer relations team within five working days.
Passenger	Please do that. I will also need a written delay certificate. This is required for my official military records as evidence that the missed appointment was due to circumstances outside my control.
Rep	Of course. I can print an official delay certificate right now. Is there anything else I can help you with?
Passenger	Yes. When is the next train to Milan and is there a reserved seat available on that service?
Rep	There is a train at fifteen forty-five with seats available. I can reserve one for you at no additional charge as a gesture of goodwill.

Key language structures for Level 2 · Explaining consequences and claiming compensation

Structure 1 · Cause and Consequence

My + noun + was + past participle + due to + noun. As a direct result + I have + past participle + noun.

“My train was delayed due to a technical fault. As a direct result I have missed a military briefing.”

Structure 2 · Stating Entitlement

I believe I am entitled to + noun + as + noun + caused + noun

“I believe I am entitled to a full refund as the delay caused me to miss my appointment entirely.”

Structure 3 · Requesting Exceptional Treatment

Given that + clause, I would like to request + noun + as an exceptional case

“Given that the delay made my journey pointless, I would like to request a full refund as an exceptional case.”

Structure 4 · Explaining the Official Need

This is required for + official noun + as evidence that + noun clause

“This is required for my military records as evidence that the missed appointment was outside my control.”

Role Play 16Congratulating a Colleague on a Promotion

Military base · Social and professional communication · JFLT / STANAG 6001 Level 2

Situation & Roles

Useful Expressions

Model Dialogue

Language Focus

Situation

Your colleague and close friend has just been promoted to the rank of Captain after a highly competitive selection process. You meet them in the officers’ mess and congratulate them warmly. You discuss the promotion, what it means for their career, the responsibilities that come with it, and your own aspirations. The conversation should be warm, natural and sustained.

Student A · Congratulating Colleague

Congratulate your colleague warmly and sincerely
Ask how they feel about the promotion
Ask about the new responsibilities and posting
Share your own thoughts and aspirations
Suggest celebrating and close the conversation naturally

Student B · Promoted Colleague

Respond warmly and express how you feel
Describe what the promotion means to you
Talk about the new challenges and responsibilities
Ask your colleague about their own progress
Agree to celebrate and close naturally

Useful Expressions · Role Play 16

Congratulations, you thoroughly deserve it

I was delighted to hear the news

You have worked incredibly hard for this

How does it feel to be a Captain?

It has not quite sunk in yet

It is a real step up in responsibility

I am a little nervous but very excited

What does the new posting involve?

I have always admired your dedication

You set a great example for the rest of us

I hope to follow in your footsteps one day

We should celebrate this properly

Phrasal Verbs · Role Play 16

to move up (get promoted)

to take on (accept new responsibilities)

to look up to (admire someone)

to settle in (adapt to a new role)

to come through (succeed after difficulty)

to live up to (meet high expectations)

to step up (rise to a challenge)

to catch up (meet socially after time apart)

Colleague A	Marco! I heard the news this morning. Congratulations. You thoroughly deserve this promotion. I am absolutely delighted for you.
Colleague B	Thank you so much. Honestly, it has not quite sunk in yet. I got the call yesterday evening and I barely slept.
Colleague A	I can imagine. How does it feel to be a Captain? You have worked incredibly hard for this over the past three years.
Colleague B	It feels wonderful but I would be lying if I said I was not a little nervous. It is a real step up in terms of responsibility. I will be leading a much larger team.
Colleague A	You will be brilliant at it. I have always admired how you handle people. What does the new posting involve exactly?
Colleague B	I will be moving to the training centre in Rome for eighteen months. It is a great opportunity but it means leaving the unit which is a bit bittersweet.
Colleague A	Rome is a great posting though. You will settle in quickly, I am sure. You set a great example for those of us still working our way up. Honestly, it gives me real motivation to push for my own promotion board next year.
Colleague B	You should absolutely go for it. You have everything it takes. How is your preparation going?
Colleague A	Slowly but steadily. But enough about me, today is about you. We should celebrate this properly. Are you free Friday evening?
Colleague B	Friday works perfectly. Let us organise something for the whole section. It would be a great way to say goodbye as well.

Key language structures for Level 2 · Congratulating, sharing feelings and sustaining social conversation

Structure 1 · Warm Congratulation with Emphasis

Congratulations. You thoroughly deserve + noun. I am + adjective + for you.

“Congratulations. You thoroughly deserve this promotion. I am absolutely delighted for you.”

Structure 2 · Expressing Mixed Feelings Honestly

I would be lying if I said I was not + adjective. It is + adjective + in terms of + noun.

“I would be lying if I said I was not nervous. It is a real step up in terms of responsibility.”

Structure 3 · Expressing Motivation Inspired by Another

It gives me real motivation to + verb + for + noun + next + time period.

“It gives me real motivation to push for my own promotion board next year.”

Structure 4 · Redirecting the Conversation

But enough about me, + today / this + is about you. We should + verb + noun + properly.

“But enough about me, today is about you. We should celebrate this properly.”

Role Play 17Requesting a Transfer at Work

Military office · Professional negotiation · JFLT / STANAG 6001 Level 2

Situation & Roles

Useful Expressions

Model Dialogue

Language Focus

Situation

You have been in your current posting for three years and would like to request a transfer to a NATO headquarters role which would develop your career significantly. You meet with your commanding officer to present your case, explain your reasons, highlight your qualifications, address potential concerns about your current unit, and ask about the formal application process.

Student A · Soldier

Present the case for transfer clearly and positively
Explain your reasons without criticising your current role
Highlight relevant qualifications and experience
Address concerns about your current unit coverage
Ask about the formal application procedure

Student B · Commanding Officer

Listen carefully and ask probing questions
Raise concerns about your unit’s operational needs
Acknowledge the soldier’s qualifications fairly
Discuss the transfer process and timeline
Give a provisional decision or next steps

Useful Expressions · Role Play 17

I would like to discuss a possible transfer

I have been in this posting for three years

I believe I am ready for a new challenge

The NATO headquarters role would develop me significantly

I have the relevant language and technical qualifications

I am committed to a smooth handover

I would not want to leave the unit short

I am happy to assist with the transition period

What is the formal application procedure?

Who should I submit my request to?

What is the likely timeline for a decision?

I appreciate you taking the time to discuss this

Phrasal Verbs · Role Play 17

to move on (progress in a career)

to take on (accept a new challenge)

to hand over (pass responsibilities)

to put forward (submit a request formally)

to back up (support with evidence)

to step down (leave a current role)

to follow up (pursue after the meeting)

to build on (develop existing skills)

Soldier	Good morning, sir. Thank you for making time to see me. I would like to discuss the possibility of applying for a transfer to the NATO headquarters in Brussels.
CO	Good morning. I appreciate you coming to me directly. Tell me more about why you are considering this.
Soldier	I have been in this posting for three years and I feel I am ready for a new challenge. The Brussels role would allow me to build on my NATO certification and language skills in a more demanding international environment.
CO	I understand your ambition and I respect it. My concern is the timing. You are one of our most experienced soldiers and losing you would create a gap we would struggle to fill quickly.
Soldier	I completely understand that concern, sir. I would not want to leave the unit in a difficult position. I am fully committed to a thorough handover and I am happy to assist during any transition period needed.
CO	That is a responsible approach. What qualifications do you have that make you suitable for the Brussels posting specifically?
Soldier	I hold a STANAG 6001 Level 2 English qualification, a NATO communications certification, and I have two years of experience liaising with international units during exercises. I believe I would make a strong candidate.
CO	Your qualifications are certainly relevant. I am not opposed to supporting your application. What is the deadline for submissions?
Soldier	The application window closes in six weeks. Could you advise me on the formal procedure for putting my request forward through the correct channels?
CO	Speak to the adjutant this afternoon. Submit a formal transfer request through him and I will add my endorsement. No promises, but I will support your application.

Key language structures for Level 2 · Presenting a case and addressing concerns

Structure 1 · Stating Readiness for Progression

I feel I am ready for + noun. The + role + would allow me to + verb + noun + in + adjective + environment.

“I feel I am ready for a new challenge. The Brussels role would allow me to build on my skills in a more demanding environment.”

Structure 2 · Acknowledging a Concern and Offering a Solution

I completely understand + noun, sir. I would not want to + verb + noun + in + adjective + position. I am committed to + noun.

“I completely understand that concern. I would not want to leave the unit in a difficult position. I am committed to a thorough handover.”

Structure 3 · Presenting Qualifications Confidently

I hold + noun. I have + time + of experience + verb-ing + noun. I believe I would make + adjective + noun.

“I hold a Level 2 qualification. I have two years of experience liaising with international units. I believe I would make a strong candidate.”

Structure 4 · Asking about Formal Procedure

Could you advise me on + noun + for + verb-ing + noun + through + noun?

“Could you advise me on the procedure for putting my request forward through the correct channels?”

Role Play 18Organising a Group Sports Event in Free Time

Leisure · Planning and social communication · JFLT / STANAG 6001 Level 2

Situation & Roles

Useful Expressions

Model Dialogue

Language Focus

Situation

You want to organise a five-a-side football tournament for soldiers from your unit and a visiting NATO partner unit as a team-building and social event. You discuss the idea with a colleague who is the base sports coordinator. You need to agree on a date, venue, format, equipment, refreshments, and how to communicate the event to both units.

Student A · Organiser

Propose the event and explain its purpose
Suggest dates, format and number of teams
Discuss equipment and refreshment needs
Ask about venue availability and booking
Agree on how to communicate the event

Student B · Sports Coordinator

React positively and offer practical advice
Check venue and equipment availability
Suggest a realistic format and schedule
Raise practical considerations
Agree on communication and responsibility

Useful Expressions · Role Play 18

I would like to propose a sports tournament

It would be a great team-building opportunity

I was thinking of a five-a-side format

We could split into four teams of five

Is the sports pitch available on Saturday?

What equipment do we have access to?

We should arrange some refreshments afterwards

Could we send an announcement to both units?

Who would be responsible for organising that?

We could keep it informal but competitive

A small trophy would be a nice touch

I think it would really boost morale

Phrasal Verbs · Role Play 18

to set up (organise an event)

to sign up (register for an event)

to split up (divide into teams)

to put together (organise a plan)

to sort out (arrange logistics)

to turn up (attend an event)

to warm up (prepare physically)

to wrap up (conclude an event)

Organiser	Hi. I wanted to run an idea by you. I was thinking about organising a five-a-side football tournament for our unit and the visiting Danish soldiers. It would be a great team-building and social event.
Coordinator	I love that idea. It would really boost morale on both sides. When were you thinking?
Organiser	I was thinking next Saturday afternoon if the pitch is available. We could split into four mixed teams of five, two from each unit, to make it more of a bonding exercise rather than just us against them.
Coordinator	The pitch is free from two o’clock on Saturday. Mixed teams is a brilliant idea. What format were you thinking? A round-robin leading to a final?
Organiser	Exactly. Six games in the group stage, then a semi-final and a final. We could wrap up by six and have a barbecue afterwards. What equipment do we have access to?
Coordinator	We have bibs, balls and portable goals in the sports store. I can sort all of that out. For the barbecue you would need to get approval from the mess sergeant.
Organiser	I will speak to him this afternoon. Could you put together an announcement we can send to both units by Wednesday? I want to give everyone enough time to sign up.
Coordinator	No problem. I will draft something and send it to you to check first. A small trophy for the winning team would be a nice touch too. I might be able to get one from the welfare fund.
Organiser	That would be perfect. I think this could become a regular thing if it goes well. Let us make it a great afternoon.

Key language structures for Level 2 · Proposing and planning collaboratively

Structure 1 · Introducing an Idea Informally

I wanted to run an idea by you. I was thinking about + verb-ing + noun.

“I wanted to run an idea by you. I was thinking about organising a five-a-side tournament.”

Structure 2 · Proposing a Format with Justification

We could + verb + noun + to make it + more + adjective + rather than + clause

“We could use mixed teams to make it more of a bonding exercise rather than just us against them.”

Structure 3 · Dividing Responsibilities

Could you + verb + noun + we can + verb + to + noun + by + time?

“Could you put together an announcement we can send to both units by Wednesday?”

Structure 4 · Looking Ahead

I think this could + verb + adjective + if + noun + goes well.

“I think this could become a regular thing if it goes well.”

Role Play 19Returning Goods Without a Receipt

Clothing shop · Negotiation and persuasion · JFLT / STANAG 6001 Level 2

Situation & Roles

Useful Expressions

Model Dialogue

Language Focus

Situation

You purchased a pair of boots three weeks ago as a gift for a colleague. The boots have a manufacturing defect: the sole is separating from the upper after minimal use. You want to return them but cannot find the receipt. You have your bank statement showing the transaction and the original box with the shop’s label. You negotiate a return or exchange without the receipt.

Student A · Customer

Explain the manufacturing defect clearly
Acknowledge the missing receipt but present alternatives
Argue your legal right to a remedy for a defective item
Propose a reasonable solution
Escalate to a manager if necessary

Student B · Shop Assistant / Manager

Explain the standard receipt policy
Consider the alternative evidence provided
Acknowledge the manufacturing defect
Offer a practical solution within your authority
Conclude with a satisfactory outcome

Useful Expressions · Role Play 19

The boots have a clear manufacturing defect

The sole is separating from the upper

This is not the result of misuse

I am unable to locate the receipt

I have my bank statement showing the transaction

I have the original box with your shop label

Under consumer law I am entitled to a remedy

A receipt is not always legally required

I would like an exchange or store credit

Could I speak to the manager please?

I would like this resolved today

I am a regular customer and I expect fair treatment

Phrasal Verbs · Role Play 19

to fall apart (break or separate)

to wear out (deteriorate through use)

to give back (return an item)

to exchange for (swap one item for another)

to back up (support with evidence)

to stand by (maintain a position)

to look up (check a transaction)

to come back to (revisit the issue)

Customer	Good morning. I purchased a pair of boots from this shop three weeks ago and I would like to return them. They have a clear manufacturing defect. The sole is already separating from the upper after very minimal use.
Assistant	I can see the problem there. Do you have your receipt?
Customer	I am unable to locate the receipt, however I have my bank statement which clearly shows the transaction on the fourteenth of last month. I also have the original box with your shop’s price label still attached.
Assistant	Our policy normally requires a receipt for any return. Without it I am limited in what I can offer.
Customer	I understand your policy. However, the item has a manufacturing defect which is a separate matter. Under consumer law I am entitled to a remedy regardless of whether I have a receipt. The bank statement constitutes proof of purchase.
Assistant	You raise a fair point. The defect is clearly visible and the boots are in otherwise good condition. Let me check if I can look up the transaction on our system using the date and amount.
Customer	Please do. I paid sixty-eight euros on the fourteenth. I would like either an exchange for the same model in a different pair, or a store credit if the model is no longer in stock.
Assistant	I have found the transaction. We do still have that model in stock. I can exchange them for a new pair today and I will make a note on the system for our records.
Customer	That is exactly what I was hoping for. Thank you for handling this fairly. I am a regular customer and I appreciate you finding a solution.

Key language structures for Level 2 · Arguing a consumer rights case

Structure 1 · Describing a Defect

They have + noun + which + is + adjective. The + part + is + verb-ing + after + minimal + noun.

“They have a clear manufacturing defect. The sole is separating from the upper after very minimal use.”

Structure 2 · Presenting Alternative Proof

I am unable to locate + noun, however I have + noun + which clearly shows + noun.

“I am unable to locate the receipt, however I have my bank statement which clearly shows the transaction.”

Structure 3 · Citing Legal Entitlement

Under + law, I am entitled to + noun + regardless of whether + clause

“Under consumer law I am entitled to a remedy regardless of whether I have a receipt.”

Structure 4 · Proposing a Specific Solution

I would like either + option A, or + option B + if + condition.

“I would like either an exchange or a store credit if the model is no longer in stock.”

Role Play 20Asking for and Giving Complex Directions

City or base environment · Practical communication · JFLT / STANAG 6001 Level 2

Situation & Roles

Useful Expressions

Model Dialogue

Language Focus

Situation

A senior NATO officer visiting your base needs to find their way to three different locations: the briefing room in the headquarters building, the medical centre, and the officers’ mess. They are unfamiliar with the base layout and also need to know the quickest route to the city centre by public transport for the evening. You provide detailed directions for all four destinations and answer follow-up questions.

Student A · Visiting Officer

Ask for directions to all four locations
Ask clarifying questions when needed
Confirm each set of directions before moving on
Ask about landmarks and estimated walking times
Ask for a base map if available

Student B · Local Soldier

Give clear and detailed directions to all four locations
Describe landmarks and reference points
Estimate walking or travel times accurately
Answer all clarifying questions clearly
Offer a base map and any additional help

Useful Expressions · Role Play 20

Could you tell me how to get to…?

Head straight along this road for about fifty metres

You will see a large grey building on your left

Turn right at the junction by the flagpole

It is the third door on the right

The medical centre is clearly signposted

It should take you about five minutes on foot

The officers’ mess is behind the main parade ground

For the city centre, take the number seven bus

The bus stop is just outside the main gate

Could you repeat the last part please?

I have a base map I can give you

Phrasal Verbs · Role Play 20

to head towards (go in a direction)

to carry on (continue straight ahead)

to turn off (leave the main road)

to cut through (take a shortcut)

to go past (pass a landmark)

to double back (return the way you came)

to get off (leave a bus or train)

to look out for (watch for a landmark)

Visitor	Good morning. I have just arrived and I need to find the briefing room in headquarters. I am also going to need the medical centre and the officers’ mess later. Could you help?
Soldier	Of course, happy to help. Let us start with headquarters. Head straight along this road for about a hundred metres. You will go past the vehicle compound on your right. The headquarters building is the large red brick building on your left. The briefing room is on the first floor, room one zero eight.
Visitor	Room one zero eight, first floor. Got it. And the medical centre?
Soldier	From headquarters, turn right and carry on until you reach the parade ground. Cut through the parade ground diagonally and the medical centre is on the far left corner. It is clearly signposted. About three minutes on foot.
Visitor	Excellent. And the officers’ mess for this evening?
Soldier	The mess is behind the parade ground. Once you come out of the medical centre, look out for the clock tower. The mess entrance is directly behind it. You cannot miss it. Dinner is from eighteen thirty.
Visitor	Perfect. One more thing. I would like to visit the city centre this evening before dinner. What is the quickest way?
Soldier	The number seven bus stops just outside the main gate and goes directly to the central square. It runs every fifteen minutes and takes about twenty minutes. Get off at Piazza della Repubblica. Here is a base map with everything marked up for you.
Visitor	That is incredibly helpful. Thank you very much.

Key language structures for Level 2 · Giving multi-step directions and using landmarks

Structure 1 · Giving a Sequence of Directions

Head + direction + for + distance. You will go past + noun. noun + is + location description.

“Head straight for about a hundred metres. You will go past the vehicle compound. Headquarters is the red brick building on your left.”

Structure 2 · Using a Landmark as a Reference

From + noun, + verb + direction + until you reach + landmark. + noun + is + location.

“From headquarters, turn right until you reach the parade ground. The medical centre is on the far left corner.”

Structure 3 · Giving a Reassurance

It is clearly signposted. You cannot miss it.

“The medical centre is clearly signposted.” · “The mess entrance is directly behind the clock tower. You cannot miss it.”

Structure 4 · Giving Public Transport Directions

The + noun + stops + location + and goes + adverb + to + destination. Get off at + stop.

“The number seven bus stops outside the main gate and goes directly to the central square. Get off at Piazza della Repubblica.”